Why is my guide not working?

IT MAY BE DUE TO:

1 - Next trigger action

The next trigger action you selected doesn’t match with the next step.

2- Dynamic website

There is a change in your page you will need to update your guide and reselect the element.

3- Conflict with your application

Please contact us and provide us the following information to help us solve your problem:

  • The url of your application. If your application requires authentication, please provide us with the credentials for accessing a demo account. 
  • An invitation to your Chaperone account.
  • A screenshot of your browser JavaScript console.
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